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Unable to install ViewPoint or supporting software
When you install FactoryTalk ViewPoint, the setup program checks for and installs required prerequisite software if necessary, and then installs FactoryTalk ViewPoint. If any of the required software did not install successfully, or if the setup program did not finish as expected, consider the following potential causes and remedies.
Unsupported operating system
For the latest compatibility information, refer to the Product Compatibility and Download Center.
Note: |
FactoryTalk ViewPoint is tested and supported on Windows operating systems installed from original Microsoft media only. Using an unsupported operating system is not recommended. |
Problem specified in installation log files
The FactoryTalk ViewPoint setup program records logs of the installation process that can be reviewed by technical support representatives to troubleshoot the behavior you observed.
- On the computer where you installed FactoryTalk ViewPoint, open the C:\Program Files\Common Files\Rockwell\Install Logs folder, and then copy the FactoryTalk ViewPoint Server and Rockwell Automation Software log files.
Internet Information Services not installed or configured correctly
If the FactoryTalk ViewPoint setup program detects that Microsoft Internet Information Services (IIS) is missing on the computer, it will attempt to install it automatically. If the installer cannot install IIS automatically, you must install it manually before you can continue installing FactoryTalk ViewPoint.
Once IIS is installed, verify that IIS is running, and that the correct IIS subcomponents are enabled:
- In IIS for Windows 7, Windows 10, Windows Server 2008, Windows Server 2012, and Windows Server 2016, enable server roles for ASP.NET, IIS 6 Metabase Compatibility, and IIS 6 Scripting Tools.
Tip:
For more information on installing and configure IIS for FactoryTalk ViewPoint and Windows operating systems, see Answer ID 114591 in the Rockwell Automation Knowledgebase.